Refund Policy

This policy explains the refund terms for ITHitec's products and services.

Digital goods / software licenses

Because a license key is a digital product that is delivered and usable immediately, we generally do not offer refunds once a License has been issued and activated, except in the following cases:

• The product has a defect that prevents it from working as advertised, and our team is unable to fix it within a reasonable time
• A duplicate or erroneous charge occurred due to a system error
• The order has not yet been approved/issued a License (e.g. a bank transfer slip pending review) — you may request cancellation before approval

Refund request window

Please report an issue within 7 days of purchase, including your order details. Our team will review and respond within 3–5 business days.

Refund method

Refunds are returned to the original payment method (credit card/PayPal) or transferred to the bank account you provide. For bank transfer/PromptPay payments, processing time may vary by bank.

Donations / "Buy us a coffee"

Contributions made through our "Support" page are voluntary and are not refundable, except in the case of an erroneous system charge.

AI Credits

Credits purchased for AI features are only deducted when a request succeeds; failed AI requests are never charged. Purchased credits cannot be refunded as cash, except in the case of an erroneous system charge.

Requesting a refund

Please contact our team with your order number through the channels listed on our "Contact" page.